METHOD AND APPARATUS OF TRACKING TIME WORKED IN A

专利名称：METHOD AND APPARATUS OF TRACKING

TIME WORKED IN A MULTI-TASKINGENVIRONMENT

发明人：Mark James Sutherland申请号：US158603申请日：20171226

公开号：US20180121837A1公开日：20180503

专利附图：

摘要：A method and apparatus of maintaining time information for a multi-taskingcustomer service agent is disclosed. One example method of operation may include

maintaining time information allocated to a plurality of tasks. The method may includereceiving a first task and starting a first timer at a computing device corresponding to thebeginning of work performed on the first task. The method may also include receiving asecond task and starting a second timer different from the first timer, which correspondsto the beginning of work performed on the second task. The method may further includetransferring a total time allocation record representing a total time counted by the firsttimer and a total time counted by the second timer to a data record stored in memory,wherein the data record associates the total time counted by the first timer with acorresponding task, and associates the total time counted by the second timer with adifferent corresponding task.

申请人：KASEYA LIMITED

地址：Dublin IE

国籍：IE

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