星级酒店大堂经理操作流程示意图DM0011_Checking Room Status Discrepancy

Duty Managera) Front Desk forgot to check in the guestb) Guest returns to his room after check outc) Group luggage send to the room prior to group arrivald) Left behind (group) luggagee) Hotel staff uses the room illegallyf) Miscommunication after a room changePrint out a room statusdiscrepancy report at 10:00,14:00 and 18:00 hoursCheck the report details Double check with the relatedcorrespondence about anydiscrepancya) Front Desk forget to check out the room after the guest settled the billb) The guest is out-of-town or sleep-out but forgot to inform Front Deskc) The guest leaves the hotel without settling the billd) Miscommunication after a room changeSleeper (Housekeeping – OCCUPIED vs.Front Desk – VACANT)Different possibilitiesSkipper (Housekeeping – VACANTvs. Front Desk – OCCUPIED)Double lock the roomCheck the room physicallyCheck out the roomCheck with the sleeper when him back tohotel to take further actionFollow up the proper payment method